Refund and Return Policy
We accept returns of all unused and unopened products for 15 days following receipt of your order. Simply send it back to us for a refund (less a 20% restocking fee and shipping costs). Order cancellations are also subject to a 20% re-stocking fee.
Returns of any defective products are entitled to a replacement only during the manufacturer's warranty period and in accordance with the manufacturer's warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).
Before you ship product(s) back, make sure to contact us to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
Note: With the exception of used glassware (whips), all accesories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Missing / Broken Items
All missing and broken items must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken. Please contact us and we'll take care of your issue right away.
Sold Out Items
We try very hard to have sufficient stock of all the products we offer and have that stock status accurately displayed on our website. But we do run out from time to time. In these situations, you'll be notified by our staff immediately and presented with an ETA or other product options.
We offer store credit only for all unused and unopened products for up to 6 months following receipt of your order.
Unless specified otherwise, all vaporizers sold on DabDude.com are 110v. Customers assume all responsibility for any defects which may occur from using converters or adapters.